Terms of service

1. Object

These general conditions of sale control the contractual relations between ma., with its head office on Rue de la Victoire 102 in Saint-Gilles and any natural or legal person making a purchase on the website.

2. Products and Services

and. Offers for sale artistic and craft items as well as services that consist of internships and artistic workshops open to all. The descriptions of the products and services are available on ma's website.

3. Payment and late interest

The ordering process is detailed on the website. Payment is made online at the time of order. and. Reserves the right to refuse any order.
Payment must be made before ordering an item from the shop or workshop. However, ma. Offers the possibility of paying in installments with Alma, thanks to payments over several months.
Payments can be made with Visas, Apple Pay, Amex, Bancontact, Google Pay, MasterCard, Payall, Shop Pay and Union Pay.

In the event of late payment, late interest is provided with a rate of 10%. Interest is due without prior notice and from the date of expiry of the invoice.

4. Price

The prices of the products and services are indicated in euros, all taxes included. and. Reserves the right to modify its prices at any time, while guaranteeing the application of the tariff in force at the time of the order.

5. Delivery

Delivery costs and time are specified at the time of order. The customer is responsible for providing accurate delivery information. In the event of delivery delay attributable to the carrier, ma. Cannot be held responsible.

6. Right to retract

The Customer has a withdrawal period of 14 days from the receipt of the products to exercise his right of withdrawal, without having to justify reasons or to pay penalties.

7. Service clientele

For any questions or claims, our customer service from ma. Is accessible by email: Info@ma-artspace.com .

7. Defective product

This clause is valid only in the case of an order on the shop of our website.

The customer is required to carefully inspect the products at the time of delivery. If, at the reception, the customer finds any apparent damage on the packaging or obvious defects on the products, it is imperative to refuse the delivery and immediately inform my.

For defects not apparent at the time of delivery, the customer must inform ma. In writing within 14 days from the receipt of the products. The notification should include a detailed description of the defect and be accompanied by clear photographs illustrating the problem.

If a product is defective, ma. Reserves the right to ask the customer to return the defective product in accordance with the instructions provided. The return fee will be covered by ma. In the event that the defect is confirmed as falling under the company's warranty or liability. An investigation will be opened to understand who is responsible for the defect (company, carrier, customer).

and. Reserves the right to decide, in its sole discretion, to repair or replace any defective product. If repair or replacement is not possible, ma. May offer a partial or total refund of the purchase price.

This defective product receipt policy does not cover damage resulting from misuse, neglect, modification or improper use of products after delivery.

8. Property rights

The seller reserves the right of ownership until the time of full payment of the sum due by the customer.

All the content on ma's website. Are protected by copyright and other intellectual property rights. All total or partial reproduction is prohibited without prior authorization.

9. Personal data

and. Is committed to protecting the privacy of its customers. The information collected during the order is only used as part of the transaction and is not transmitted to third parties.
Please see our Privacy Policy to learn more.

10. Applicable law and jurisdiction

These general conditions of sale are governed by Belgian law. Any dispute relating to their interpretation and execution falls within the jurisdiction of the Belgian courts.

When placing an order, the customer declares to have read and accepted all of these general conditions of sale.

Done at Saint-Gilles, December 20, 2023.